TABLE OF CONTENTS
1. WHO YOU ARE BUYING FROM
2. EVENT INFORMATION
3. TICKET SALES SERVICE
4. PAY WHAT YOU WANT (EVENTS)
5. CURRENCY
6. ORDER CONFIRMATION
7. DISPATCH OF TICKETS
8. REFUND PROTECTION
9. EXCHANGES AND REFUNDS
10. CANCELLED AND POSTPONED EVENTS
11. UNLAWFUL RESALE OF TICKETS
12. TERMS AND CONDITIONS OF THE VENUE
13. QUERIES AND COMPLAINTS
14. YOUR PRIVACY
15. DISCLAIMER
16. LIMITATION OF LIABILITY
17. TRADEMARKS
1. WHO YOU ARE BUYING FROM
In Short: Laffa Cake organise and run Comedy Club events through 3rd party venues.
We reserve the right to refuse the sale of event tickets or physical admission after sale (with good reason) to any individual or company.
The organiser of the events listed and the supplier of any merchandise or physical goods featured on this website is Laffa Cake Comedy.
2. EVENT INFORMATION
All details of Events including, but not limited to, performance times, venue, ticket prices and seat availability are subject to change.
The accuracy of all such information is provided to the best of our ability at the time of publication and at the time of sale of any ticket.
3. TICKET SALES PROCESS
You can search our website by event name, location and date to navigate to the specific event in which you are interested. You may then specify:
a) the venue section or price category in which they wish to reserve seats;
b) the quantity of seats you wish to reserve;
c) where relevant, the position of those seats.
The site will then display the payment due for the seats specified which will include any processing fees or delivery fees (if applicable). You will then be asked to select your preferred method of Payment and having entered and submitted credit or debit card details, our system will charge the card issuer the appropriate amount. On completion of the transaction, the chosen seats will be reserved in your name and you will be sent confirmation of booking via email.
We recommend that when using the site you ensure that you are only using one browser window. Using multiple browser windows could result in you losing your ticket selection, duplicate charges or timer expiration. When making payment, you must not use the “back” button on your browser as this may cause you to lose your ticket selection or result in a duplicate booking.
4. PAY WHAT YOU WANT (EVENTS)
In Short: PWYW Events allow for revenue to be governed by the quality of the content and the generosity of the customer.
Payment of the nominal reservation fee secures you a seat at the event. Any additional amount paid to this initial cost will form part of the event revenue and will become core to the recompense the Acts receive.
Any amounts paid in cash or otherwise at the event itself through the form of donation will also become core to this balance. Payment for your attendance should be considered a fair and representable level to the quality of the event content and the enjoyment that you as a customer has received in attending the event.
There is no requirement to pay any amount additionally to the nominal amount required to secure your seat.
For this type of event, all processing fees are waived.
5. CURRENCY
In Short: We are British and only cater for local sales and events.
Payment for tickets sold through LaffaCake.com are in British Pounds Stirling.
6. ORDER CONFIRMATION
In Short: How you can gain admission to one of our Comedy Club events.
Order confirmation will take the form of a summary web page at the end of the purchase sequence. This will be followed by a booking confirmation email dispatched to you. Both contain details of the tickets purchased and a unique purchase reference number, which acts as your proof of payment and will be used as an eTicket.
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, it is your responsibility to confirm with us whether or not the order has been completed, as only you may be aware of any problems that may occur during the purchase process. Laffa Cake will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Any ticket-holder unable to present confirmation of purchase in the form of a screen readable PDF, a print out of the ticket or email (or web page equivalent) and valid identification indicating they are the individual named on the confirmation may not be admitted to the event, and will not receive a refund.
7. DISPATCH OF TICKETS
In Short: How you will receive your admission tickets.
Tickets are issued to the Customer in the format of eTicket.
The eTicket will be emailed to you immediately following the successful purchase of tickets including a PDF document. You can download the eTicket PDF file again via the My Account section; the eTicket will feature the unique purchase reference number for each seat reservation and a QR code. The QR code may be scanned on admission however; it is the unique purchase reference number that is required for ticket validity.
It is the purchaser’s responsibility to ensure that correct ticket delivery information is provided (email address) as incorrect information will result in tickets not being successfully delivered. Laffa Cake will not be held liable for ticket refunds, ticket exchanges or any other costs arising as a result of incorrect information provided by the customer.
If eTickets are not received immediately following completion of the booking the purchaser must contact Laffa Cake prior to the event to enable us to update the contact information and re-send tickets. Additional charges may apply for manual ticket re-issuance.
Charges will be listed through the purchasing process.
Ticket processing fees are non-refundable.
8. REFUND PROTECTION
In Short: What if you want your money back?
Laffa Cake currently does NOT offer refund protection should you or anyone in your party be unable to attend the event due to:
Adverse weather including snow, frost, fog or storm where the government has issued travel warnings.
Injury, illness or death happening to you, or an immediate family member.
Burglary or fire at your residence in the 48 hours immediately before the event.
Breakdown, accidents, fire or theft of a private vehicle on route to the event.
Unexpected disruption of the public transport network.
We do however offer a 7 day cooling off period on any ticket sale, so you can choose to cancel your purchase within this time frame. Ticket cancellation requests should be sent to support@laffacake.com or by selecting the Contact icon on any page.
9. EXCHANGES AND REFUNDS
In Short: More about refunds.
Before placing a booking, carefully review your event and ticket selection. Once purchased tickets cannot be exchanged or refunded unless the Event is cancelled, moved to another date, or if details of the Event are significantly changed after a booking is placed (significant changes being a change of performance title, venue or show time. Publicised support act or headliner changes are not significant).
Processing fees whether originally presented as a separate item or included within the stated face value of the ticket are non-refundable unless an event is cancelled or significantly changes (please see below).
10. CANCELLED AND POSTPONED EVENTS
In Short: Yet more about refunds!
It is the responsibility of Laffa Cake to notify you if an event is postponed or cancelled. We will make every endeavour to do this including via Social Media, venue publications and email(s). It is the ticket-holders responsibility to ensure that a correct email address is provided to receive event update messages.
It is your responsibility to check whether the Event is going ahead at the scheduled date, time and venue, and Laffa Cake cannot guarantee that we will have successfully informed you of any changes to the event date, time or venue, especially if it is within 24hours of the Event commencing.
Event Cancellation
If an event is cancelled by the venue (i.e. a cancellation due to circumstances beyond our control), Laffa Cake will refund the purchase price of your tickets or offer your valid tickets for an alternative event to the face value of your original ticket. Processing fees are non-refundable.
Event Postponed or Change of Venue
If an event is moved from it’s advertised venue and/or the date is changed, tickets already purchased may remain valid should you wish to attend the revised event. If not, Laffa Cake will refund the purchase price of your tickets or offer your valid tickets for an alternative event to the face value of your original ticket. Processing fees are non-refundable. You must contact us as soon as possible and no later than five working day after the original date of the event to request a refund.
Significant Change to Event Line-up
Should the headline artist does not appear or if there is a change to the named headline performance (as advertised at the time of purchase) then Laffa Cake will on request consider refunding your ticket(s). You must contact us as soon as possible and no later than five working day after the original date of the event to request a refund. After this cut-off time, we are unable to offer refunds and requests, refunds for line-up changes are not guaranteed and we reserve the right to refuse such requests.
Event Specific Refund and Exchange Terms and Conditions
Should the venue have event specific terms and conditions, these will be stated during the booking process.
11. UNLAWFUL RESALE OF TICKETS
The unlawful resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.
12. TERMS AND CONDITIONS OF THE VENUE
In Short: Laffa Cake organise and run Comedy Club events through 3rd party venues, they have rules too!
It is your responsibility to comply with any age restrictions which apply to the event or the venue where the event is being held.
13. QUERIES AND COMPLAINTS
In the unlikely event that there is a dispute in relation to the items supplied or tickets purchased, any dispute or claim shall be governed and constructed according to English Law and shall be subject to the exclusive jurisdiction of the English Courts. If any provision of these terms and conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these terms and conditions and the remainder of the provision in question shall not be effected thereby. We may at any time terminate this agreement without notice to you.
If your complaint is due to an event cancellation, change of date, change of venue or change of named headline act (concerts only) please refer to the relevant above. If you have a query or complaint regarding Laffa Cake, please send your comments by email to support@laffacake.com where we will try to resolve your query or instigate our complaints procedure on your behalf.
If we are unable to settle any dispute by negotiation and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute Resolution and can contact The Society of Ticket Agents and Retailers (STAR). We are members of STAR and they provide a free and approved dispute resolution service for customers of STAR members.
You can reach STAR via their website, www.star.org.uk/dispute-resolution. Alternatively, if you would prefer to write to them, their address is:
Society of Ticket Agents and Retailers
Blake House
18 Blake Street
YORK
YO1 8QG
As an online trader, pursuant to European legislation, you may also contact the European Commission’s Online Dispute Resolution platform.
14. YOUR PRIVACY
We believe that the privacy of all our users is important, but we place particular emphasis on the privacy of our ticket buying customers. Please refer to our Privacy Policy for full details.
15. DISCLAIMER
In Short: Laffa Cake needs to tell you what we won’t do…
The site and its content are delivered on an “as-is” and “as-available” basis. Laffa Cake disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose.
Laffa Cake does not promise that the site will be error-free, uninterrupted, or that it will provide specific results from use of the site or any content, search or link on it.
We cannot ensure that files you download from the site will be free of viruses or contamination or destructive features.
We will not be liable for any damages of any kind arising from the use of this site, including without limitation, direct, indirect, incidental and punitive and consequential damage. Laffa Cake makes no guarantee of any specific result from use of this site or use of our (EPS) Event Provision Service.
16. LIMITATION OF LIABILITY
In Short: Laffa Cake won’t acknowledge responsibility for everything!
Whilst we endeavour to ensure that the website is fully operational at all times, on those occasions when there are interruptions to service due to essential maintenance, system upgrades, internet service interruptions or any other factors beyond our control, Laffa Cake will not be liable for any indirect, consequential, exemplary, incidental, special or punitive damages, or for lost profits, revenues or business opportunities, even if we have been advised of the possibility of such damages.
Neither Laffa Cake nor its affiliates shall have any further liability beyond the face value of the ticket purchased plus the processing fee. Neither Laffa Cake nor its affiliates shall be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by you are at your own risk.
Laffa Cake disclaims any and all liability for the acts, omissions and conduct of any third party users, our users, advertisers and/or sponsors on the site, in connection with this service or otherwise related to your use of the site and/or any Laffa Cake service. We are not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or reference on the site.
Notwithstanding the foregoing, nothing in the Agreement shall be taken to limit or exclude any liability which Laffa Cake may have for (i) death or personal injury arising from our negligence; (ii) fraudulent misrepresentation; or (iii) any liability that cannot be excluded or restricted by law.
17. TRADEMARKS
In Short: Unless you make biscuits we are not interested!
Laffa Cake, the website and design are trademarks of Laffa Cake Comedy. All rights reserved.